FAQs:

Why are we making these changes?

The existing club ticket process has become increasingly manual and complex for all parties.

These changes will help us to:

·        Reduce administration for clubs and volunteers

·        Align club ticket access more closely with rugby participation and game development

·        Reduce the risk of tickets appearing on secondary markets

Who is eligible for club ticket access under the new policy?

From April 2026, club ticket access will be available to:

·        Playing clubs and recognised referee societies actively growing the game

·        Universities with formal rugby development partnerships

Non‑playing clubs and organisations, will no longer be eligible for the club ticket scheme.

How will the new purchasing process work?

·        Club Ticket Secretaries update their ticket portals to add all new members and include latest contact name and email for current members (please note all member details must match the details held in their Scottish Rugby ticketing account)

·        Club Ticket Secretaries receive an exclusive secure access code for each fixture along with a purchase link

·        The link can be shared with eligible club members only

·        Members purchase tickets directly via the purchase link and by inputting the secure access code at the point of purchase

·        Payment is taken at checkout

·        Tickets are issued digitally via the official ticketing app to the member directly

There will be no manual reservations, allocations, or invoicing.

Clubs will be given access to purchase tickets for the Nations Championship during an exclusive club on sale from 7th May 2026 to 17th May 2026. Purchase links and secure access codes will only be active during this onsale and will expire on completion of the sales phase.

Will there be ticket limits on purchases per match?

Yes, this is the same across all Scottish Rugby ticket types and fixtures, to help protect fairness and reduce misuse:

·        Limits will apply to the number of tickets that can be purchased per transaction

·        This may vary on a fixture‑by‑fixture basis

Can tickets be transferred?

Yes, tickets can be transferred but this will be restricted.

·        At least one ticket per order must remain non‑transferable in the purchaser’s app

·        Transfers outside the permitted process are not allowed

Can club tickets be resold?

No. Club tickets must not be:

·        Resold

·        Sold via secondary ticketing sites

·        Used for commercial or non‑genuine purposes

What happens if tickets are resold?

Where there is evidence of ticket resale, Scottish Rugby may:

·        Cancel tickets (without refund)

·        Remove future access to club ticket purchasing

·        Apply wider sanctions under ticketing terms and conditions

Will clubs still receive the same number of tickets?

The same number of tickets will be available for clubs to buy, however, ticket limits are set per member not per club this time.

The purchase link and secure access code enables access to an exclusive allocation of tickets only for club members. This is a protected allocation that only club members can purchase from (general public cannot access this allocation).

All tickets are subject to availability, eligibility and compliance with the policy.

When will these changes take effect?

The new policy and purchasing process will apply now. Further details and timings will be communicated ahead of implementation

Only those added to the portal will be permitted to purchase tickets.